crickexnew Privacy Policy
A complete and transparent explanation of how we collect, use, and keep your personal information secure.
This Privacy Policy ("Policy") applies to the crickexnew platform. By using our website, you agree to the terms of this Policy. The security of your personal information is our highest priority.
crickexnew is a trusted online betting and casino platform in Bangladesh. We believe that protecting our users' privacy is not just a legal obligation — it is also our ethical responsibility. In this Policy we explain in detail what types of information we collect, how that information is used, who it may be shared with, and what steps we take to keep your information secure.
What Information We Collect
We collect various types of information during your registration, transactions, and use of services on the crickexnew platform. This information is used solely for the purpose of providing our services.
Personal Identity Information
When you create your account, we collect the following information:
- Full name and date of birth
- Email address
- Mobile number
- Current address
- National ID or passport details (for identity verification)
Financial Information
To process deposit and withdrawal transactions, we collect the following information:
- bKash, Nagad, or Rocket mobile banking number
- Bank account details (where applicable)
- Transaction history and amounts
- Documents required for financial verification
Usage Information
Information collected automatically while you use the platform:
- IP address and device information
- Browser type and operating system
- Time and duration of site visits
- Pages visited and game history
- Information collected through cookies and similar tracking technologies
Purpose of Data Use
Collected information is used only for specific and legitimate purposes. We never use your information for irrelevant or unauthorized purposes.
| Purpose | Description |
|---|---|
| Account Management | Creating and verifying your account and ensuring secure access. |
| Financial Transactions | Processing deposits and withdrawals and preventing fraud. |
| Service Improvement | Improving platform functionality and user experience. |
| Customer Support | Resolving your issues and answering your questions. |
| Legal Compliance | Complying with applicable laws and regulations and responding to requests from authorities. |
| Responsible Gaming | To identify signs of addiction and provide necessary support. |
| Marketing Communications | With your consent, informing you about relevant offers and promotions. |
Cookies and Tracking Technology
The crickexnew website uses cookies and similar technologies. Cookies are small data files stored in your browser that help us improve the quality of our services.
Essential Cookies
These cookies are essential for the basic functioning of the website. They are used to maintain login sessions, ensure security, and save your preferences. These cookies cannot be disabled.
Analytics Cookies
These cookies help us understand how users interact with the platform. The data collected is aggregated and anonymous, so it does not identify any specific individual. You may decline these cookies.
Functionality Cookies
These cookies are used to remember your language preference, screen layout, and other personalized settings. They make your experience more convenient.
You can control cookies at any time by changing your browser settings. However, disabling certain cookies may affect platform functionality.
Sharing Information with Third Parties
crickexnew does not sell your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
Service Provider Partners
We work with trusted service providers for payment processing, identity verification, and technology infrastructure management. These partners may only use information in accordance with our instructions and are bound by strict confidentiality agreements.
Legal Obligations
We may be required to disclose information in accordance with lawful directives from government authorities or courts, to comply with anti-money laundering (AML) regulations, or for any other legal requirement.
Security and Fraud Prevention
Information may be shared as needed to protect the security of the platform, detect and prevent fraud, and safeguard users' rights.
Business Transfers
In the event of a company merger, acquisition, or asset transfer, user information may be transferred. In such cases, the new owner will be bound to comply with this same Privacy Policy.
Data Security Measures
crickexnew adopts industry-standard security measures to keep your personal information secure. Our technical and organizational safeguards are as follows:
Encryption Technology
All communication between you and our servers is secured by SSL/TLS encryption. Sensitive information stored in databases is also kept in encrypted form.
Access Control
Only authorized personnel can access personal information. Every access is logged and regularly audited.
Secure Infrastructure
Our servers are located in secure data centers with 24/7 monitoring, firewalls, and active intrusion detection systems.
Regular Security Audits
Regular internal and external security audits are conducted to ensure the effectiveness of our security measures.
While we strive to ensure the highest level of security, no method on the internet is 100% secure. Keep your account password confidential and contact us immediately if you notice any suspicious activity.
Data Retention Period
We retain your personal information only for as long as it is necessary. The retention period is determined by the type and purpose of the information.
Account Information
This information will be retained for as long as your account is active and, after account closure, for as long as necessary to meet legal obligations.
Transaction Records
Records of financial transactions are retained for the period specified in line with anti-money laundering laws and financial regulations.
Analytics Data
Anonymous usage data may be retained as needed for service improvement. This data does not identify any specific individual.
After Account Closure
Upon receiving a request to close your account, we will delete or anonymize your personal information within a reasonable time, except for information that must be retained due to legal obligations.
Your Rights
As a user of the crickexnew platform, you have certain important rights regarding your personal information:
Right to Access
You may request at any time to know what information we hold about you.
Right to Rectification
If any of your information is incorrect or incomplete, you may request that it be corrected.
Right to Erasure
In certain circumstances, you may request that your personal information be deleted.
Right to Restrict Processing
You may ask that your information not be used for a particular purpose.
Right to Data Portability
You may request to receive your information in a structured, machine-readable format.
Right to Withdraw Consent
You may at any time request that processing of your information based on your consent be stopped.
To exercise any of the rights listed above, please contact us by email. We will respond to your request within 30 business days.
Protection of Minors
crickexnew services are intended only for individuals aged 21 or older. We do not knowingly collect personal information from minors.
Age Verification Process
We verify a user's age at the time of registration. If we find that a user is under 21 years of age, that account will be closed immediately and the associated information will be securely deleted.
Guidelines for Parents
If you believe that your child or a minor you know has registered on this platform, please notify our support team immediately. We will take prompt action.
Policy Changes and Contact
Policy Updates
We may update this Privacy Policy from time to time. For any significant changes, we will notify you by email or by posting a notice on the platform. Continued use of the platform after changes have been made means you agree to the updated Policy.
Contact Us
If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact us through the following:
To learn more, visit our Terms and Conditions and Responsible Gaming pages.